Privacy Policy | sbotop Official Casino Platform Philippines
Last Updated: 2026-08-21
Privacy at a Glance
- What we collect: Identity, contact, payment, and technical device data.
- Why we collect it: To manage accounts, process payments, and prevent fraud.
- Who sees it: Only our trusted technical and payment partners. We never sell data.
- How long we keep it: For the account life plus legal retention periods.
- Your control: You can request access, correction, or deletion via support.
Introduction and Scope
Welcome to sbotop. This Privacy Policy explains how we handle personal information for users accessing our platform in the Philippines. This policy applies exclusively to the services provided on this website and our official application.
Please note that this policy does not extend to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any external services you interact with.
Personal Information We Collect
Account and Identity Data
We collect your name, date of birth, and contact details. This is necessary to create your account and verify that you meet the legal age requirement for gaming.
Verification Documents
To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may request government-issued identification or proof of address.
Payment Data
We collect transaction history and payment method details to facilitate deposits and withdrawals. Sensitive payment credentials are handled by our secure partner payment providers.
Gaming and Transaction Activity
Records of your bets, wins, losses, and bonuses are stored to manage your balance and ensure game fairness.
Technical and Device Data
We automatically collect IP addresses, browser types, operating systems, and device identifiers to optimize performance and detect suspicious activity.
Support Communication
Records of your interactions with our customer service team are kept to resolve disputes and improve our service quality.
How We Collect Data
We gather information through three primary channels:
- Directly from you: Information provided during registration, KYC verification, and when contacting support.
- Automatically: Data collected via cookies and server logs while you navigate the platform.
- Partner providers: Information received from our partner payment providers and technical service operators to verify transactions.
Why We Use Data
Your data is processed for the following legitimate purposes:
- Account Management: Establishing and maintaining your user profile.
- Financial Transactions: Processing deposits and withdrawals accurately and securely.
- Legal Compliance: Verifying age and identity to prevent underage gambling and fraud.
- Security: Detecting multi-accounting and preventing malicious attacks.
- Personalization: Tailoring the platform experience to your preferences.
- Regulatory Obligations: Fulfilling requirements applicable to gambling operators in the Philippines.
- Marketing: Sending promotional updates, but only if you have provided explicit consent.
When We Share Data
We do not sell your personal data to third parties. We only share information when necessary:
- Service Providers: With payment processors, identity verification services, and technical hosting providers required to run the platform.
- Legal Requirements: To relevant authorities when compelled by law, court order, or to prevent criminal activity.
How We Protect Data
We implement rigorous security measures to safeguard your information:
- Encryption: Use of industry-standard encryption protocols for data in transit.
- Access Control: Strict internal policies ensuring only authorized personnel can access sensitive data.
- Isolation: Payment data is isolated and handled by specialized providers to minimize risk.
- Monitoring: Continuous system monitoring to detect and respond to potential vulnerabilities.
Cookies and Tracking
We use cookies to enhance your experience, remember your preferences, and ensure security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.
Your Rights
Depending on your residency, you have the following rights regarding your data. You may exercise these by contacting us through the channels available on this site:
Note: Even after account closure, certain data must be retained to comply with gambling and anti-money laundering rules in the Philippines.
How Long We Retain Data
We retain your personal information for as long as your account is active. Once an account is closed, we will continue to store specific data for the duration required by applicable law in the Philippines to meet legal, tax, and regulatory obligations.
Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately and any remaining funds will be handled according to our terms.
Parents or guardians who believe a minor is using our platform are encouraged to report the account through our support channels.
Cross-Border Transfers
Some of our technical and service providers operate outside the Philippines. By using our platform, you acknowledge that your data may be transferred to these regions. We apply appropriate safeguards to ensure your data remains protected regardless of where it is processed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.
Contact Us
If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to our dedicated team. You can contact us through the official channels listed on our Support Page.